IT Project Coordinator

Job Description:

The Project Coordinator supports the planning and execution of IT projects; provides IT applications and communications support to user groups; provides support in the development of IT policies and procedures according to the work performance standards set by the College. Responsible for preparing training materials/manuals as needed for the IT teams. Performs other related duties and responsibilities, as directed.

Qualifications Required:

Education & Experience:

• Two-year diploma from a recognized institution in business administration, communications, information technology or related discipline.
• Certified Associate in Project Management CAPM or formal project management training is an asset.
• ITIL Foundation Certification is an asset.
• Two (2) years of recent related experience in project management administration and support.
• An equivalent combination of education and experience may be considered.
• Experience in writing, editing, and formatting technical guides, process and procedural documents, and other materials for both technical and non-technical audiences.
• Experience designing, developing and delivering training programs and  classes.
• Experience in providing specialized administrative support in a technical environment.
• Experience with Microsoft Office products including Word, Excel and PowerPoint, Project, desktop publishing, and web content publishing.
• Experience with productivity tools, such as SharePoint, Confluence and JIRA is an asset.
• Experience working with Cascade CMS, an asset.
• Experience providing technical support to users, an asset.
• Experience with writing, editing, and formatting formal policy and procedure documents, an asset.
• Working knowledge of a variety of network and software applications required for providing user support in an IT environment.

Skills & Abilities:

• Strong interpersonal skills; ability to build and maintain effective working relationships and to provide excellent customer service to all clients.
• Knowledge of a variety of network and software applications required for providing user support in an IT environment.
• Effective presentation communication skills; ability to clearly explain concepts to diverse audiences.
• Strong writing, editing and proofreading skills.
• Ability to work well under pressure and effectively manage to deadlines and within organizational constraints
• Ability to take ownership and proactively complete tasks as required.
• Ability to work independently and in a team-oriented, collaborative environment.
• Ability to effectively communicate (written and verbal) in both highly technical and non-technical environments with all levels of the organization.
• Ability to deliver high quality documentation with a strong attention to detail.
• Proven ability to exercise sound judgement and action when dealing with confidential and sensitive matters; ability to maintain tact and discretion.
• Ability to learn and understand broad knowledge of current and new technologies and practices in information systems.
• Ability to describe technical concepts to users and train users on applications and computer-related equipment.
• Ability to write technical and non-technical documentation.
• Ability to keep IT skills and knowledge up to date.